Care Coordination — One United Hero Squad
So you can stop being the only one holding everything together. We connect your child's entire support network — schools, doctors, therapists, and family — so everyone moves forward together, aligned and informed.
Seamless collaboration, heroic results.
If you've ever sat in an IEP meeting feeling outnumbered, spent hours on the phone trying to get providers to talk to each other, or felt like you were the only one who actually understood your child's full picture — this is for you. Hero takes on the coordination role that has been falling on your shoulders. You shouldn't have to be the project manager of your child's care. That's our job.
When everyone on your child's team speaks the same language, progress multiplies. Hero's care coordination ensures that insights from therapy travel to school, medical updates inform treatment plans, and no important detail falls through the cracks.
We handle the logistics — calls, documentation, scheduling — so you get to step back from being the project manager and step back into being your child's parent.
School collaboration
IEP support, teacher communication, and aligned strategies for consistent growth.
Provider network
We connect with speech, OT, medical, and specialty providers on your behalf.
Insurance navigation
Eligibility checks, authorizations, and claims handled by our team.
Family updates
Clear, regular summaries so you always know where your hero stands.
Emotional navigation support
Navigating systems, schools, and specialists is exhausting. We're your guide through all of it — not just the paperwork, but the emotional weight of it too.
Questions about care coordination
What is care coordination at Hero?+
Care coordination is the bridge that connects your child's entire support network. We communicate with schools, medical providers, therapists, and insurers to ensure everyone is aligned and working toward the same heroic goals.
Who does Hero collaborate with?+
We collaborate with schools and teachers, speech and occupational therapists, pediatricians and specialists, insurance providers, and any other members of your child's care team. You decide who is included.
How is school involved?+
With your permission, we share treatment goals, behavior plans, and progress updates with teachers and school staff. We can attend IEP meetings, provide training, and help align home and school strategies for consistent heroic support.
Do you help with insurance and paperwork?+
Yes. Our team handles eligibility verification, prior authorizations, and ongoing documentation so you can focus on your child — not on paperwork. We work directly with insurers to keep services running smoothly.
Do I have to manage all of this myself?+
No — and you shouldn't have to. That's exactly why care coordination exists at Hero. You give us permission, and we handle the calls, the updates, the documentation, and the follow-ups. You stay informed without having to be the one managing everything.
Unite your hero's support squad.
When everyone works together, your hero moves further, faster. Let us connect the dots and keep your child's care seamless.
Begin the Journey